Privacy Policy & SMS Communication Disclosure

Last updated: 11/20/2025

1. Introduction

Thank you for visiting our website. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our website, submit forms, request services, or communicate with us through phone, email, text message, or other channels.

By using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide Directly

We may collect personal information you voluntarily submit, including:

Name

Phone number

Email address

Postal address

Service inquiries or project details

Payment information (when applicable)

Any other information you provide through forms, chat widgets, scheduling tools, or customer portals

B. Automatic Data Collection

When you visit our site, we may automatically collect:

IP address

Browser type and version

Device information

Cookies and tracking data

Pages visited

Time spent on the site

Referring URLs

This information helps us improve website performance, user experience, and security.

3. How We Use Your Information

Your information may be used for:

Responding to inquiries and providing customer service

Sending appointment reminders, service updates, or order confirmations

Processing transactions

Sending marketing emails or SMS messages with your consent

Improving our website and service offerings

Internal analytics and reporting

Fraud prevention and security monitoring

We do not sell your personal information.

4. SMS/Text Messaging Disclosure (A2P 10DLC & TCPA Compliance)

By submitting your phone number on our website, you expressly consent to receive:

Informational messages

Service alerts

Appointment reminders

Follow-up messages regarding your inquiry

Occasional promotional messages (only when permitted)

Consent Requirements

By completing a website form, clicking a checkbox, or texting us first, you acknowledge that:

Message and data rates may apply.

Message frequency varies based on your interaction with our business.

Your consent is not a condition of purchase.

Opt-Out Instructions

You can opt out at any time by replying:

“STOP” – to end all SMS communication

“HELP” – for assistance

We will send a final confirmation message after you opt out.

Data Handling

All SMS data, including opt-in/opt-out logs, message content, and delivery reports, may be stored securely for compliance with carrier and federal requirements.

We do not share or sell SMS opt-in data, or any personal mobile data, to third parties for marketing purposes.

5. How We Share Your Information

We may share your information with:

Service providers assisting in our business operations (CRM, email/SMS platforms, payment processors, dispatch systems, etc.)

Third-party tools used for scheduling, customer communication, or analytics

Legal authorities, when required to comply with law

We never sell or share your personal data with outside marketers.

6. Cookies & Tracking Technologies

We may use cookies, pixels, and tracking tools for:

Website functionality

Analytics

Retargeting and advertising

User experience personalization

You may disable cookies in your browser settings, but some site features may not function properly.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no security method is 100% secure. You use this website at your own risk and agree that we are not liable for unauthorized access caused by third parties.

8. Data Retention

We retain personal data only as long as necessary to:

Fulfill the purpose it was collected

Comply with legal obligations

Maintain business records

Resolve disputes

SMS opt-in/opt-out records may be retained as required by A2P 10DLC, CTIA, and TCPA compliance guidelines.

9. Third-Party Links

Our website may include links to other websites or services. We are not responsible for the privacy practices or content of those third-party sites.

10. Your Rights & Choices

Depending on your location, you may have rights to:

Access, correct, or delete your personal information

Opt out of marketing communications

Request a copy of your stored information

Withdraw consent for SMS messaging or email marketing

Requests can be made via our contact information below.

11. Children’s Privacy

This website is not intended for children. We do not knowingly collect information from minors. If we become aware of such data, we will delete it promptly.

12. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to update or remove your information, you may contact us at:

Resurrection Plumbing, LLC

102 Spring Meadow Ln, Kerrville TX 78028

830-285-9836

rpc@resurrectionplumbingtx.com